JEM and PME prices will now be based around Trade Net (TR-Net) and Retail Net (RE-Net) as per our price list.
Trade Net will be the price to our approved Retail Customers i.e. those that have a Retail Business which is active in promoting cake decorating products. Retail Customers who purchase R200 000.00 (This figure will be reviewed annually) or more per annum, will be considered for an additional discount off the TR-Net price, this will also depend on how much of our product range they stock. Customers who do not qualify for the TR-Net price, a discount off the RE-Net price can be considered depending on the Exclusive Invoice Value.
The previous arrangement of giving a varying discount off the Recommended Retail Price (RRP) will no longer apply.
RE-Net price will be 1.5 times the TR-Net price which allows the Retailer to make a reasonable margin when selling at RE-Net.
NB: Please note that items omitted from discounts are highlighted on our Price List.
The prices in our showroom will be RE-Net plus VAT.
CREDIT LIMITS-ACCOUNT CUSTOMERS
Credit limits as per your signed contract will be strictly adhered too. Should you exceed your credit limit, our sales department staff will notify you and request payment for the shortfall before an order can be dispatched.
Should you feel your credit limit is too low for your monthly purchases, kindly email a request to have your credit limit increased. Management will review the request based on a Sales Analysis and you will be notified accordingly.
We would require approximately 5 – 7 working days to pack an equipment order, depending on size of order and availability of stock. Upon receipt of payment, orders will then be dispatched. This excludes all edibles which require 14-21 days (depending on the quantity of the order).
Please note that an edible order cannot be cancelled once placed as items are specially made per order.
Payments would be required prior to dispatch of an order for non-account customers.
All payments are only accepted via Electronic Transfer.
Should a cash deposit be made the Customer will be liable for the fees incurred.
There is no settlement discount offered by JEM SA for early payments
JEM SA will not accept any returns if we have not been notified within the 3 day working period via writing/email .
All parcels are carefully checked before being dispatched, should any item be missing or incorrectly dispatched; JEM SA needs to be notified within 3 working days of the receipt (delivery) thereof.
We will then investigate and if the fault is found to be with Jem SA, the item will be replaced at our cost. Any items returned to us that were correctly ordered by yourself will be subject to a 10% handling fee and are required to be in there original packaging. Products not in their original packaging will not be credited or accepted.
Due to our BRC compliance we DO NOT accept returns on edibles.
NEW ACCOUNT / CHANGE OF BUSINESS DETAILS
A Credit Application/Customer Application Form and all supporting documents will have to be completed and submitted for all new customers before the initial order can be processed.
The same process will apply to the change of business details.
Fastway Couriers will be our operator unless otherwise authorized.
Customers are welcome to arrange their own Courier Company for collections
Should you require any further information, please do not hesitate to contact us via email at firstname.lastname@example.org